Home » Phần mềm gọi điện tự động Auto call chăm sóc khách hàng và quảng cáo qua cuộc gọi giá cực rẻ | call center agoda

Phần mềm gọi điện tự động Auto call chăm sóc khách hàng và quảng cáo qua cuộc gọi giá cực rẻ | call center agoda

Phần mềm gọi điện tự động Auto call chăm sóc khách hàng và quảng cáo qua cuộc gọi giá cực rẻ


นอกจากการดูบทความนี้แล้ว คุณยังสามารถดูข้อมูลที่เป็นประโยชน์อื่นๆ อีกมากมายที่เราให้ไว้ที่นี่: ดูความรู้เพิ่มเติมที่นี่

Phần mềm gọi điện tự động Auto call chăm sóc khách hàng và quảng cáo qua cuộc gọi giá cực rẻ

Phần mềm gọi điện tự động Auto call chăm sóc khách hàng và quảng cáo qua cuộc gọi giá cực rẻ

Hotel Reservation Mock Call ( Call Center Agent)


DISCLAIMER :
hindi ko po naexperience ang account ng hotel reservation but i had a training or a little idea about it when we practiced role playing. Some of the information and phrases i got is from google and i search for mock call script and with that i was able to create a scenario like this. .
I hope you’ll learn from this.
Practice lang ng practice.
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Hotel Reservation Mock Call ( Call Center  Agent)

English for Call Centers 🙋🏻‍♀️ | Role Play Practice


In this lesson, three model conversations are used to help call center operators practice telephone skills with customers. Viewers can role play each of the conversations to help improve their English language and customer service speaking skills. This lesson will help anyone looking to sound more polite and professional in the workplace. Additionally, it is an excellent English language training resource for people looking to work in the English call center business, and also for call center businesses to use for training material.
Please LIKE, SHARE and COMMENT on this video.
Thank you so much!
Steve
SnglStepEnglish EnglishTeacher CallCenterEnglish
CallCenter CallCenterEnglish EnglishTraining
⏱TimeStamps⏱
0:00 Role Play Practice Call 1
1:50 Role Play Practice Call 2
5:06 Role Play Practice Call 3
Transcript
CALL 1
Agent: Hello. Thank you for calling Acme Technology Company. My name is Carol. How may I help you?
Customer: Hi Carol. I’m having trouble with your computer program.
Agent: I can help you with that, sir. What kind of problem are you having?
Customer: I’m having trouble installing the program.
Agent: I’m sorry about the difficulties you’re having. I’ll try my best to help you solve the problem.
Customer: I am trying to install it on both Windows and Linux.
Agent: I see. That’s a little complicated. Would you mind if I put you on hold for a minute? I need to check on the code.
Customer: OK. That’s fine.
Agent: Thank you, sir. Please hold for a minute.
Agent: Hello sir, thank you very much for holding. I’m sorry, but could I transfer you to my supervisor?
Customer: Sure. That’s fine.
Agent: I appreciate it. I will transfer your call now.
CALL 2
Agent: Hello. Thank you for calling Spirit Systems. This is Tom speaking. How can I assist you?
Customer: Hello. I recently bought a new computer, and I’m having trouble loading your software.
Agent: Alright ma’am. Could you please tell me which version you are trying to load?
Customer: It’s the GR something. Hold on a sec…I’m trying to find the version of the program.
Agent: Sure. Please take your time.
Customer: It is the GR5 Turbo.
Agent: Thank you for that, ma’am. The GR5 Turbo. I’m sorry about the troubles you are having. I’ll try my best to help you solve the issue.
Customer: Alright. Thank you.
Agent: Ma’am, which operating system are you currently using?
Customer: I’m on a Mac, and the OS is Mount Tam.
Agent: I see. Could I please put you on hold for a few minutes? I need to speak with technical support.
Customer: OK. But, I need to get back to work soon.
Agent: I completely understand. It should only take a couple of minutes.
Customer: OK. Thanks.
Agent: Thank you very much for holding ma’am. I think I found the problem.
Customer: Great. Please tell me.
Agent: I apologize, but our company has not yet released an update for that OS. However, It will be available early next week.
Customer: Ah, now I understand. Well, that explains it!
Agent: On behalf of our company, I am very sorry for the delay. Please check our website for the update next week.
Customer: OK. I’ll do that.
Agent: Is there anything else I can assist you with today?
Customer: No, that should do it.
Agent: Thank you very much for calling, ma’am.
Customer: Yeah, OK. Thanks for looking into it.
Agent: Thank you again, ma’am. Goodbye.
CALL 3
Agent: Hello. Thank you for calling Horizon Mobile. My name is Sarah. How can I help you?
Customer: Yes, my invoice for this month is double the amount from last month. I think there is an accounting mistake.
Agent: Oh, let’s look into this. May have your full name, and phone number, please?
Customer: Yes, it is Paul S. Thompson. My number is 6195639810.
Agent: Thank you, Mr. Thompson. For verification purposes, may I have your date of birth?
Customer: Sure, my date of birth is May 11, 1978.
Agent: Thank you, sir. Could you give me a minute to pull up your account information?
Customer: Sure, of course.
Agent: Thank you for waiting, sir. I found your last billing invoice, and it does appear there has been an error.
Customer: I thought so!
Agent: We are very sorry for the double billing. I will notify our accounting department and they will send a new bill.
Customer: How long will that take?
Agent: You should receive it in 35 business days.
Customer: OK. Could you tell me my current balance?
Agent: Yes, of course, sir. Your current balance is $87.16
Customer: OK. That sounds about right.
Agent: Is there anything else I can assist you with today?
Customer: No, that should do it.
Agent: Again, I apologize for the error. Thank you very much for calling, Mr. Thompson.
Customer: Thanks for getting that sorted out.
Agent: It was my pleasure, sir.
Customer: Goodbye.
Agent: Goodbye.
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English for Call Centers 🙋🏻‍♀️ | Role Play Practice

AGODA Hotel Customer Service: Watch Out!


I had booked my hotel reservation on Koh Samet in Thailand once I arrived to the island. I went to I checkin thirty minutes later, but there was no staff.
There was a sign to call the phone number after hours. I called, but the manager refused to let me check in and kept yelling \”do you know what time it is\”?
I was upset when the hotel manager yelled at me, hung up on me, and then turned off her phone.
The hotel should have been manned 24 hours, and when I couldn’t checkin Agoda should have simply canceled the reservation and refunded my money right away. And I should have never been offered Agoda credit.
It took me right about three hours to get my money back with Agoda. It is a shame Agoda didn’t take care of me right away when this happened and I had to wait until the next day until they could finally talk to the hotel.
Here is my story.
Follow Jason on Instagram: https://www.instagram.com/dontmisstheplane_jasonrupp/
Sign up for Airbnb and get $40 off your first accommodation booking. Deal! Here’s my invitation link: https://abnb.me/e/ZpBT1p0uMQ
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And if you really want to give back, please click share. It really helps out a lot.
Thank you! ❤
Jason Rupp

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AGODA Hotel Customer Service: Watch Out!

Startup Thu Hút Hơn 3 Tỷ Đồng Sau 5 Phút | Shark Tank Việt Nam Tập 1 [Full]


Đăng ký theo dõi kênh YouTube TvHub : https://goo.gl/kRwiHc
Trong tập đầu tiên của chương trình Shark Tank Việt Nam, lần đầu tiên trên sóng truyền hình, 2 bạn sinh viên năm 3 đại học đã thu về được hơn 3 tỷ đồng cho dự án chế tạo trang phục Cosplay và hiệu ứng mỹ thuật của mình.
Tập 1 Shark Tank Việt Nam Thương Vụ Bạc Tỉ phát sóng ngày 11/11 trên VTV 3 gồm các ý tưởng kinh doanh:
Happy Trees: với sản phẩm Cà Trái Cây.
Tranform Studio: trang phục cosplay và hiệu ứng Mỹ Thuật.
EKid Studio

Shark Tank Việt Nam là chương trình truyền hình thực tế dành cho các doanh nhân khởi nghiệp thuyết trình trước các nhà đầu tư (SHARK) để thuyết phục SHARK đầu tư vào dự án kinh doanh của mình. Shark Tank đã thành công tại nhiều nước trên thế giới, hiện đã phát sóng: mùa thứ 13 tại Anh; mùa thứ 11 tại Canada \u0026 mùa thứ 7 tại Mỹ.
Tại Việt Nam, Shark Tank được công ty TV HUB độc quyền sản xuất mùa đầu tiên. Shark Tank Việt Nam với những cuộc đua kịch tính, những khát khao thành công bay xa và cảm xúc dâng trào. Chương trình dự kiến sẽ lên sóng trong thời gian ngắn sắp tới, với ban giám khảo là các “cá mập” rót vốn, đều là những doanh nhân lớn và có tiếng tăm trên thương trường.

Theo dõi \”Shark Tank\” trên Facebook: https://www.facebook.com/SharkTankVietnam

Trân trọng cảm ơn các nhà tài trợ đã đồng hành cùng chương trình:
My Café: https://www.facebook.com/MyCafeVietnam
VietABank: https://www.vietabank.com.vn/
Sam Holding: http://samholdings.com.vn
Nghemoigioi: https://nghemoigioi.vn/
sharktank sharktankvietnam showkinhdoanh showtruyenhinh

Startup Thu Hút Hơn 3 Tỷ Đồng Sau 5 Phút  | Shark Tank Việt Nam Tập 1 [Full]

นอกจากการดูหัวข้อนี้แล้ว คุณยังสามารถเข้าถึงบทวิจารณ์ดีๆ อื่นๆ อีกมากมายได้ที่นี่: ดูบทความเพิ่มเติมในหมวดหมู่wes-and-vps/

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