HEALTHCARE ACCOUNT TIPS, Communication Training, and Relocation 👉 IRL W/ A COMM TRAINER | S1,EP10 | biz ibanking call center

HEALTHCARE ACCOUNT TIPS, Communication Training, and Relocation 👉 IRL W/ A COMM TRAINER | S1,EP10

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นอกจากการดูบทความนี้แล้ว คุณยังสามารถดูข้อมูลที่เป็นประโยชน์อื่นๆ อีกมากมายที่เราให้ไว้ที่นี่: ดูเพิ่มเติม

HEALTHCARE ACCOUNT TIPS, Communication Training, and Relocation 👉 IRL W/ A COMM TRAINER | S1,EP10 // This episode is the season finale for SEASON 1. Our guest is Eden, a Sr. Communication Trainer from a healthcare account and she shares with us her experience as well as some unique insights into what it’s like to work in the healthcare industry of BPO.
𝘿𝙞𝙨𝙘𝙡𝙖𝙞𝙢𝙚𝙧: 𝙏𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙝𝙤𝙨𝙩 𝙖𝙣𝙙 𝙩𝙝𝙚 𝙜𝙪𝙚𝙨𝙩 𝙞𝙣 𝙩𝙝𝙞𝙨 𝙨𝙝𝙤𝙬 𝙖𝙧𝙚 𝙨𝙤𝙡𝙚𝙡𝙮 𝙩𝙝𝙚𝙞𝙧 𝙤𝙬𝙣 𝙖𝙣𝙙 𝙙𝙤 𝙣𝙤𝙩, 𝙞𝙣 𝙖𝙣𝙮 𝙬𝙖𝙮, 𝙧𝙚𝙛𝙡𝙚𝙘𝙩 𝙩𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙖𝙣𝙮, 𝙘𝙡𝙞𝙚𝙣𝙩𝙨, 𝙖𝙣𝙙 𝙥𝙚𝙤𝙥𝙡𝙚 𝙩𝙝𝙚𝙮 𝙬𝙤𝙧𝙠 𝙬𝙞𝙩𝙝.
⏲ TIMESTAMPS ⏲
00:00 Episode Introduction
1:49 Guest Introduction \u0026 Background
3:37 About being a communication trainer
6:48 What is it like to work in a healthcare account? Healthcare vs Banking
13:14 Members vs Providers
15:12 Your experience in taking calls
20:36 Advice to newbies who are not confident with speaking the English language
26:05 Is your company (healthcare industry) open to accepting people without experience?
30:58 What’s your experience with relocation?
33:50 Advice to future relocators
39:16 Final advice to people who want to join the BPO industry
✨ ARE YOU APPLYING? ➞ Ready to go from broke and unemployed to becoming a confident and employed BPO pro? Learn the step by step frameworks and formula to ace your interviews and mock calls. Check out the Get Hired Mini Online Course here: https://bit.ly/tcagethiredmini
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✨ 𝙎𝙞𝙜𝙣𝙪𝙥 𝙛𝙤𝙧 𝙛𝙪𝙩𝙪𝙧𝙚 𝙟𝙤𝙗 𝙤𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙞𝙚𝙨 𝙖𝙩 𝙈𝙪𝙡𝙩𝙞𝙥𝙡𝙮𝙈𝙞𝙞
https://m.me/multiplymiicareers?ref=future
✨ 𝘽𝙚 𝙪𝙥𝙙𝙖𝙩𝙚𝙙 𝙬𝙝𝙚𝙣 𝙬𝙚 𝙝𝙖𝙫𝙚 𝙣𝙚𝙬 𝙟𝙤𝙗 𝙤𝙥𝙚𝙣𝙞𝙣𝙜𝙨!
LIKE AND FOLLOW MultiplyMii’s page here:
https://www.facebook.com/multiplymiicareers/
✨ 𝘾𝙝𝙚𝙘𝙠 𝙤𝙪𝙩 𝙈𝙪𝙡𝙩𝙞𝙥𝙡𝙮𝙈𝙞𝙞’𝙨 𝘾𝙖𝙧𝙚𝙚𝙧 𝙋𝙖𝙜𝙚:
https://jobs.crelate.com/portal/multiplymii
✨ 𝙉𝙀𝙀𝘿 𝙏𝙊 𝘾𝙊𝙉𝙏𝘼𝘾𝙏 𝙈𝙀?
For subscribers, email: 𝗵𝗲𝘆𝗿𝗲𝗮𝗻𝗶𝗻𝗷𝗮@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
(𝘐 𝘭𝘪𝘬𝘦 𝘳𝘦𝘢𝘥𝘪𝘯𝘨 𝘮𝘦𝘴𝘴𝘢𝘨𝘦𝘴 𝘧𝘳𝘰𝘮 𝘺𝘰𝘶. 𝘐𝘧 𝘺𝘰𝘶 𝘩𝘢𝘷𝘦 𝘢 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯 𝘵𝘩𝘰𝘶𝘨𝘩, 𝘬𝘪𝘯𝘥𝘭𝘺 𝘥𝘰 𝘢 𝘲𝘶𝘪𝘤𝘬 𝘴𝘦𝘢𝘳𝘤𝘩 𝘰𝘯 𝘮𝘺 𝘠𝘰𝘶𝘛𝘶𝘣𝘦 𝘤𝘩𝘢𝘯𝘯𝘦𝘭 𝘧𝘪𝘳𝘴𝘵 𝘵𝘰 𝘴𝘦𝘦 𝘪𝘧 𝘪𝘵’𝘴 𝘢𝘭𝘳𝘦𝘢𝘥𝘺 𝘣𝘦𝘦𝘯 𝘢𝘯𝘴𝘸𝘦𝘳𝘦𝘥.)
✨ For business ONLY, email: 𝗿𝗲𝗮𝗴𝗲𝗻𝗲.𝗯𝗶𝘇@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
𝙁𝙤𝙡𝙡𝙤𝙬 𝙢𝙚 𝙤𝙣 𝙨𝙤𝙘𝙞𝙖𝙡 𝙢𝙚𝙙𝙞𝙖 𝙗𝙚𝙘𝙖𝙪𝙨𝙚 𝙬𝙝𝙮 𝙣𝙤𝙩? 😉
✅ FB PAGE: http://fb.com/reaninja
✅ INSTAGRAM: http://instagram.com/reagenes
Follow BPO Jobspace on Social Media:
✅ FB PAGE: http://fb.com/bpojobspace
✅ INSTAGRAM: http://instagram.com/bpojobspace
𝙅𝙤𝙞𝙣 𝙢𝙚 𝙖𝙣𝙙 𝙤𝙪𝙧 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙩𝙮 𝙤𝙛 𝙣𝙞𝙣𝙟𝙖𝙨 \u0026 𝙬𝙖𝙧𝙧𝙞𝙤𝙧𝙨!
✅ Support for BPO Newbies:
https://www.facebook.com/groups/yourninjasquad/
𝙄𝙛 𝙥𝙤𝙙𝙘𝙖𝙨𝙩 𝙞𝙨 𝙮𝙤𝙪𝙧 𝙠𝙞𝙣𝙙 𝙤𝙛 𝙩𝙝𝙞𝙣𝙜, 𝙝𝙚𝙧𝙚, 𝙝𝙖𝙫𝙚 𝙨𝙤𝙢𝙚 𝙙𝙤𝙨𝙚 𝙤𝙛 𝙢𝙮 𝙪𝙣𝙨𝙘𝙧𝙞𝙥𝙩𝙚𝙙 𝙨𝙩𝙤𝙧𝙞𝙚𝙨, 𝙡𝙤𝙡 ♥
✅ Listen on Anchor: https://anchor.fm/reaninja
✅ Listen on Spotify: https://bit.ly/NinjaMovesPodcast
𝘽𝙮 𝙩𝙝𝙚 𝙬𝙖𝙮, 𝙄 𝙖𝙡𝙨𝙤 𝙬𝙧𝙞𝙩𝙚 𝙬𝙝𝙚𝙣 𝙄 𝙘𝙖𝙣:
▶️ Personal Blog: https://www.reagene.ninja
✨ 𝙈𝙐𝙎𝙄𝘾 𝙪𝙨𝙚𝙙 𝙞𝙣 𝙫𝙞𝙙𝙚𝙤: IKSON
▶️ https://www.soundcloud.com/ikson
▶️ Mr. Sunny Face YouTube Audio
If you like this kind of content, please consider subscribing to my YouTube channel and sharing it! 🙂 Thanks so much for watching. See you again! ♥

MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session 3

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MOCK CALL PRACTICE VIDEO 3 This is my third mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below.
I made this \”interactive\” so that I’m not the only one talking about the topic. I also want to hear your input about the call and to help you learn to evaluate and assess calls. I thought it’s a great preparation for you! 🙂
WATCH THE ENTIRE PLAYLIST HERE:
https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6
Here are the guide questions (also on pinned comment):
1. What was the customer’s concern?
2. How did the agent resolve the concern/issue?
3. What did the agent do well in the call? (GEMS)
4. What can the agent improve on? (OPPORTUNITIES)
5. If you’re the agent, what will you do differently?

NEED SOME HELP IN GETTING HIRED? Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips
EMAIL ME TO PURCHASE: [email protected]

LET’S KEEP IN TOUCH!
FB PAGE: http://fb.com/reaninja
FB GROUP: http://bit.ly/CCNFBGroupNewbies
MY PERSONAL CHANNELS:
VLOG: http://youtube.com/ReaAlducente07
INSTAGRAM: http://instagram.com/reagenes

MUSIC:
https://www.soundcloud.com/ikson
https://www.bensound.com
If you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. 🙂
Thanks so much for watching. See you again! ♥ PS: IMPORTANT! PLS. READ BELOW. ♥
I HAVE A NEW WEBSITE. You might notice that in the description above, it still shows callcenterninja.com. The new website is trainercreative.com but I’m still working on it, whew! Hope to have it up by end of the year (December 2019) OR early next year (January 2020).
You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Kindly email me so that I can help you right away: [email protected] ♥
THANK YOU!! Love you!

MOCK CALL PRACTICE: Difficult Customer Situation | Interactive Session 1

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MOCK CALL PRACTICE VIDEO 1 This video is my first ever mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below.
I made this \”interactive\” so that I’m not the only one talking about the topic. I also want to hear your input about the call and to help you learn to evaluate and assess calls. I thought it’s a great preparation for you! 🙂
Here are the guide questions (also on pinned comment):
1. What was the customer’s concern?
2. How did the agent resolve the concern/issue?
3. What did the agent do well in the call? (GEMS)
4. What can the agent improve on? (OPPORTUNITIES)
5. If you’re the agent, what will you do differently?

NEED SOME HELP IN GETTING HIRED? Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips
EMAIL ME TO PURCHASE: [email protected]

LET’S KEEP IN TOUCH!
FB PAGE: http://fb.com/reaninja
FB GROUP: http://bit.ly/CCNFBGroupNewbies
MY PERSONAL CHANNELS:
VLOG: http://youtube.com/ReaAlducente07
INSTAGRAM: http://instagram.com/reagenes

MUSIC:
https://www.soundcloud.com/ikson
https://www.bensound.com
If you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. 🙂
Thanks so much for watching. See you again! ♥ PS: IMPORTANT! PLS. READ BELOW. ♥
I HAVE A NEW WEBSITE. You might notice that in the description above, it still shows callcenterninja.com. The new website is trainercreative.com but I’m still working on it, whew! Hope to have it up by end of the year (December 2019) OR early next year (January 2020).
You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Kindly email me so that I can help you right away: [email protected] ♥
THANK YOU!! Love you!

Call Center Tips: How To Ask The Right Questions

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Asking the right questions from your customers is crucial for you to get the right answers. Getting the right answers means that you will be able to resolve the customer’s concern faster. Aside from that, you will also earn the customer’s trust because he or she will feel that you know what you are doing.
So in this video, I talk about 5 tips on how to ask the right or relevant questions. Hope it helps! 🙂

NEED SOME HELP IN GETTING HIRED? Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips
LINK TO SHOP: http://bit.ly/ninjashopebook

DOWNLOAD MY FREE BASIC CALL CENTER SURVIVAL KIT:
http://bit.ly/CCNsurvivalkitfreedownload
SUBSCRIBE TO MY EMAIL NEWSLETTER:
http://bit.ly/CCNsubscribenewsletter
READ MORE BLOG POSTS HERE:
https://callcenterninja.com/blog

LET’S KEEP IN TOUCH!
FB PAGE: http://fb.com/callcenterninja
FB GROUP: http://bit.ly/CCNFBGroupNewbies
MY PERSONAL CHANNELS:
VLOG: http://youtube.com/ReaAlducente07
BLOG: https://www.blissfulsnapshots.com
UPCLOSE \u0026 PERSONAL:
BLOG: https://www.reagene.ninja
FB PAGE: http://fb.com/reagene.ninja
INSTAGRAM: http://instagram.com/reagenes
EMAIL ME FOR ANYTHING: [email protected]

Join the Ninja Squad on Webtalk: https://www.webtalk.co/be/home/6551057
Add me on Webtalk: https://www.webtalk.co/be/profile/rea.alducente

MUSIC:
https://www.soundcloud.com/ikson
https://www.bensound.com
If you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. 🙂
Thanks so much for watching. See you again! ♥ PS: IMPORTANT! PLS. READ BELOW. ♥
I HAVE A NEW WEBSITE. You might notice that in the description above, it still shows callcenterninja.com. The new website is trainercreative.com but I’m still working on it, whew! Hope to have it up by end of the year (December 2019).
You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Kindly email me so that I can help you right away: [email protected] ♥
THANK YOU!! Love you!

MOCK CALL PRACTICE: No Internet Connection | Interactive Session 8

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MOCK CALL PRACTICE VIDEO 8 Common Call Type: No internet connection
NOTE UPDATED 12/31/2019: YouTube automatically turned off the comments for this video because of the voice of the minor (NEW RULES, see COPPA). CALL starts at 1:10.
I made this \”interactive\” so that I’m not the only one talking about the topic. I also want to hear your input about the call and to help you learn to evaluate and assess calls. I thought it’s a great preparation for you! 🙂
WATCH THE ENTIRE PLAYLIST HERE:
https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6
Here are the guide questions (also on pinned comment):
1. What was the customer’s concern?
2. How did the agent resolve the concern/issue?
3. What did the agent do well in the call? (GEMS)
4. What can the agent improve on? (OPPORTUNITIES)
5. If you’re the agent, what will you do differently?

NEED SOME HELP IN GETTING HIRED? Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips
EMAIL ME TO PURCHASE: [email protected]

LET’S KEEP IN TOUCH!
FB PAGE: http://fb.com/reaninja
FB GROUP: http://bit.ly/CCNFBGroupNewbies
MY PERSONAL CHANNELS:
VLOG: http://youtube.com/ReaAlducente07
INSTAGRAM: http://instagram.com/reagenes

MUSIC:
https://www.soundcloud.com/ikson
https://www.bensound.com
If you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. 🙂
Thanks so much for watching. See you again! ♥ PS: IMPORTANT! PLS. READ BELOW. ♥
I HAVE A NEW WEBSITE. You might notice that in the description above, it still shows callcenterninja.com. The new website is trainercreative.com but I’m still working on it, whew! Hope to have it up by end of the year (December 2019) OR early next year (January 2020).
You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Kindly email me so that I can help you right away: [email protected] ♥
THANK YOU!! Love you!

นอกจากการดูหัวข้อนี้แล้ว คุณยังสามารถเข้าถึงบทวิจารณ์ดีๆ อื่นๆ อีกมากมายได้ที่นี่: ดูวิธีอื่นๆTips